Refund Policy

Refund and Returns Policy

At Surprise Crackers, we prioritize the safety, satisfaction, and regulatory compliance of our customers. Due to the nature of our products and for the safety of all parties involved, we regret to inform you that we do not accept returns or offer refunds under any circumstances.

Reasons for No Returns and No Refunds:

• Safety Regulations: Fireworks and crackers are hazardous materials governed by strict safety regulations. Once these items leave our premises, they cannot be returned or refunded due to safety concerns and legal restrictions.
• Product Integrity: Ensuring the quality and safety of our products is crucial. Once purchased, we cannot guarantee the conditions under which fireworks or crackers may have been stored or handled, making returns and refunds impractical and potentially unsafe.
• Legal Compliance: Our policy aligns with local, state, and federal regulations regarding the sale and handling of fireworks and explosives. Accepting returns or issuing refunds could compromise compliance with these regulations.

Exceptions:

• Defective Items: If you believe you have received a defective item, please contact us immediately upon receipt. We may assess the situation on a case-by-case basis and provide an appropriate resolution, which may include a replacement or alternative.